Hi,
My name is Shoaib, from Bangalore INDIA. From some time now i have been lookin to the join the BPO/Call Center industry in the UAE,i have more than 4 years of Experience in the same feild, currently workin as a (Senior Officer Command Center) with MphasiS BPO an EDS Company.Would Join ASAP if any Vacancy Available. Would await a Favourable Reply.
My Resume
SHOAIB SHARIFF
#48, Maiganda Deva Mudliar Road,
Frazer Town,
Bangalore-560005.
Cell#: 9916395260
CAREER OBJECTIVE
To work in a Professionally Managed Organization having a Quality Environment where my Knowledge and experience can be shared and enriched.
WORK EXPERIENCE
Company : MphasiS BPO(EDS Company)
Designation : Senior CSO Duty Manager
Place : Bangalore
Duration : 19/03/2004 – present
Responsibilities:
*Generating Daily Production Reports.
•Managing Man Power/Production Requirements and Work Flow.
•Preparing Production/Training Schedules, Monitoring Que.
•Preparing Operations Report.
•Preparing Payroll Data.
•Preparing Microsoft Presentations for Operations based on Data provided, ETC.
•Training and Motivating my Sub-ordinates.
•ISO/Audit requirement Documentation for the Process
ACHIEVEMENTS : Maintained 100% quality and productivity.
Met All Service Levels as per Client Requirements.
Awarded Best Performer for the year 2006 & 2007.
Met All Process and Team related Targets.
Headed/Managed Team of 100 Employees.
Achieved Total Customer Satisfaction.
ACADEMIC QUALIFICATION
Completed SSLC from St.Germains High School (I.C.S.E). Year of passing-2001
Completed P.U.C from Baldwin’s Methodist College. Year of Passing-2003
B.COM (Correspondence) (Awaiting Results).
Completed Diploma in AIR CARGO HANDLING Management (SPEEDWINGS ACADEMY).
STRENGTHS
Good communication Skills.
Adaptability to environment.
Quick learner and fast implementing.
Good interpersonal ability and a very good team player.
Management Skills.
Self confidence has been all time strength.
PERSONAL PROFILE
Name : Shoaib Shariff
Father’s name : Rahmathulla Shariff
Date of birth : 4th March 1985
Sex : Male
Marital status : Single
Nationality : Indian
Languages known : English (US and Indian) & Hindi
Hobbies : Playing cricket, traveling and listening to music.
Regards,
Shoaib Shariff.
