Yesterday I spent 2 hours on the phone to a lady called Jenny at Barclaycard Business in Stockton where we have held accounts for 9 years with A1 credit history. She logged in to someone elses's account then told me that I didnt pass security. She had been asking me security questions on a different account that had been closed for four years. Escalating the call and speaking to Natasha, Nicola then Robert they refuse to raise a complaint and have not accepted any responsibility. And they call themselves "responsible lenders".
