Do not buy SAMSUNG cell phone, especially in Belgium...
I've just returned from the shop where I bought my brand new mobile phone more than a month ago. Three weeks after the purchase I realized that those on the other side of the call connection did not hear me. Microphone was broken they said in the PhoneHouse and I had to wait two weeks to get it back repaired. One from UK would wonder, a mobile for about hundred and half Euros after three weeks with serious fault should be replaced right away. It is Samsung though! No way, "two weeks, no more a we'll call you", they said. After 2 and half I called the clients care dept. of the PhoneHouse asking about the status of the repair. Was advised that's done and waiting for me in the shop. Indeed, it was there today, but as I was leaving the shop and trying to call to my wife I experienced the microphone problem again. Result - they did not even try to get it repaired in Samsung but only returned it back to the sales point. I was advised that had already happened before. And what’s the next procedure? Another two weeks of hope that the next time they will manage to get their job done in Samsung service.
I can imagine this situation in normal country that you would not accept it - buying a phone for 150 Euro and after 3 weeks of use being obliged to undergo repair procedure twice because of inability of the Samsung service centre to do what they are paid for. I would definitely ask money back and never buy a new Samsung cell. But only thing you can do in Belgium is being humble and hope to have you phone back after a few month of lousy service.
You should really set up a section for SERVICES in Belgium.
Further on this unpleasant experience shared below, I may share mine which is not much brighter: the Samsung telephone that Phone House sold me was 299 euros and it gave two defects on the ninth month after the purchase. I brought it to the PhoneHouse shop where I made the purchased and which issued me the warranty papers. Since then, T_H_R_E_E M_O_N_T_H_S have passed and the phone has not been brought back from repair yet. Calling, faxing, writing them, going to the shops several times - nothing happens. PhoneHouse is one of the worst service companies I have ever encountered, the way they treat their clients is humiliating. Or perhaps this is Samsung's policy in terms of warranty? Whichever, the experience is repulisve. Consider avoiding both Samsung mobile phone products but especially PhoneHouse.
Bought a Samsung phone at Phone House last week. They wanted to sell me an all-risk insurance at 9 Euro a month. I kindly refused. When I checked the invoice they had added an automatic monthly payment from my bank account and wanted me to sign that. I refused to agree, much to their anger, and have reported them immediately to the Belgian economical inspection.
