Looking for Job in NZ. My Resume

Personal Information

Name: Diana B. Daquiwag
Address: Lot 1 Block 4 Applewood St. Cottonwoods Heights,
Bgy. San Luis, Antipolo City Philippines 1870
Home No. +632 650-7283
Mobile: +639063510495
Email: [email removed]

Date of Birth: 18 Nov 1981
Age: 26 years old
Gender: Female
Height: 5’2”
Weight: 110 lbs
Marital Status: Single
Nationality: Filipino

Employment History

Company Name:
SYKES Asia, Incorporated
42nd Floor, One San Miguel Avenue Building San Miguel Avenue, Corner Shaw Blvd Pasig City, Philippines 1600
Mar 2008-Present

Account:
EMERSON Power Transmission Industrial Automation (EPT)

Position:
Customer Service for Global Resource Mar 2008-Present
Responsibilities:
• Inbound calls from customers, distributors, vendors, etc
• Concerns like stock and price check, order entry, order status, returns, replacements, general inquiry, etc. Also make follow up calls through outbound.

Company Name:
Telus International Philippines Inc.
(formerly Ambergris Solutions)
Nov 2003 - Oct 2007

Account:
DELL Computers Incorporated

Positions:

E-Mail Support Representative Apr 2007 - Oct 2007
Responsibilities:
• Receives emails from customers with after sales concerns.
• Issues like order/delivery status, credit, returns, replacements etc.
• Contact the customers through outbound calls to probe more regarding the email.
• Follow up on the issue until it is resolved.

Outbound Special Case Manager May 2005 – Apr 2007
Responsibilities:
• Outbound calls to customers following up on their concerns.
• Issues like order/delivery status, credit, returns, replacements etc.
• Any issues that needs following up to make sure that all concerns are resolved.

Inbound Customer Care Representative Jan 2004 - May 2005
• Inbound calls from customers with after sales concerns.
• Issues like order/delivery status, credit, returns, replacements, order entry, etc.

Inbound Sales Representative Nov 2003 – Jan 2004
Responsibilities:
• Inbound calls from customers that are interested to purchase any Dell Computers.
• Assist the customers to build the computer that fits their needs.
• Answering inquiries
• Create order quotations,
• Placing orders

Specialization:
Customer Service

Educational Background

Highest Education Level: Bachelor's/College Degree
Field of Study: Computer Science/Information Technology
Major: BS Computer Science
Institute / University: AMA Computer University - East Rizal Campus Philippines
Graduation Date: May 2003

High School Education: Faith Christian School Cainta
Graduation Date: March 1999

Elementary Education: St John Mary Vianney Academy (Previously LCLC)
Graduation Date: March 1995

Character References:

Emalyn Villanueva
- Co-worker as Customer Service Representative
- 021 204-9672
- now residing in Glenfield, Auckland NZ

Priscillita Almendras
- My former Escalations Specialist / Case Manager
- +639278410635

Alvin Collado
- My former Team Leader in E-Mail Support
- +63927 6700754

Jerico Bertillo
- My former Team Leader in NTBT
- +63916 4108752

Diana 07 Jun 2008, 03:59 - Report