Information Packs

What they should contain

After accepting a booking, you should provide guests with information packs containing helpful information about the house and the area they will be visiting.

A pre-arrival information pack should contain:

It’s ideal if someone can welcome your guests when they arrive, explain how things work, and deal with any special requests or problems.

Post-arrival pack

You should also provide an information pack in your home for guests explaining:

Many people provide a visitors’ book for guests to write their comments and suggestions, and some send out questionnaires. If you want to impress your guests, you can arrange for fresh flowers, fruit, a bottle of wine and a grocery pack to greet them on their arrival. It’s personal touches that ensure repeat business and recommendations; you may even find after the first year or two that you rarely need to advertise. Many people return to the same property year after year. Simply do an annual mail-shot to previous clients. Word-of-mouth advertising is the cheapest and always the best.


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