applying for a job in singapore...

• MALAZA, MAILA MONICA ESGUERRA
  A9 Marcelo Suarez Avenue Palatiw,
  Pasig City, Manila, Philippines 1600
  +639086930698/+639193147540 [email removed]
  
  
  
  
  Objective: For Customer Services Jobs:
  
  Tourism/Hotel/Restaurant/Front Office/Retail/Sales/Casino
  
  
  Summary of Qualifications:
   Excellent communication and guest/employee relations skills.
   Excellent proactive attitude to work.
   Strong ability to provide effective leadership to achieving desired goals.
   Remarkable organizational and time management skills.
   Remarkable ability to work a varied schedule, including weekends, holidays and evenings.
   Uncommon ability to set an appropriate image and role model that represents the image and work style.
   Great ability to promote excellent quality, customer service, cleanliness and safety.
  
  Noted for outstanding communication skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employee.
  Professional Experience:
  1.Slot Attendant transfer to VIP Coordinator (almost 2 years)
  Star Cruises the leading cruise line in Asia Pacific, Asian Cruises
  Magsaysay Maritime Corporation
  January 2007-November 2008
  Vessel Assigned:
  Superstar Libra (M/V SSR)
  December 21, 2007-November 03, 2008
  
  Superstar Aquarius (M/V SSQ)
  June 26, 2007-November 21, 2007
  
  Wasa Queen (M/V WQN)
  January 23, 2007-June 26, 2007
  
  2. Co-Owner (almost 2 years)
  Monique’s Restaurant and Catering Services
  Pasig City, Manila Philippines
  2004-2006
  
  3.Retail Staff (almost 1 year)
  Lacoste
  2003-2004
  
   Promote new products for customer’s awareness.
   Provide good service for the customer’s satisfaction.
  
  
  KEY ACCOMPLISHMENTS:
  
   Successfully managed a family restaurant and catering services, increasing sales by 40 percent through quality food, exceptional service, and family value.
   Planned and managed significant remodeling projects that enhanced the ambiance of the facility.
  
  
  
  
  
  
  ADMINISTRATION:
  
   Accountable for budgeting, cost control, and payroll.
   Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement.
   Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
   Created new business through community involvement and active public relations programs.
  
  SUPERVISION/TRAINING:
  
   Recruited, hired, supervised, scheduled, and motivated a staff up to 25 employees.
   Trained service staff to enhanced customer service and increase profits through suggestive selling.
  
  SIDELINE:
  
  POSITION: Business Associate
  July 2008-present
  COMPANY: First Vita Plus Company, Herbal Blessings
  (Health drinks, foods and beauty products)
  
  POSITION: Business Owner
  June2009-present
  COMPANY: Section Stall# 17, 81, 99 (Pasig Public Mega Market)
  
  CROSS TRAINING:
  
  POSITION: Embarkation Officer (Front Office, Hotel)
  October 02-November 02, 2008
  COMPANY: Super Star Libra, Star Cruises
  
  
  
  TRAININGS ATTENDED:
  
  Inter-seas Management Training Center Corporation
  Manila, Philippines
  Hotel Department
  February 27-March 03, 2006
  
  G & S Travel ad Tours
  Reservation Officer
  Manila Philippines
  June 08- August 23, 2005
  
  Baylon Travel and Tours
  Ticketing and Reservation
  Cubao,Philippines
  October-December 2005
  
  Cebu Pacific
  Seminar about ticketing and reservation
  Mandaluyong,Philippines
  2004
  
  ORGANIZATION:
  
  Single’s for Christ
  Palatiw, Pasig Chapter
  Manila,Philippines
  
  
  EDUCATIONAL BACKGROUND:
  
  Bachelor’s Degree in Tourism
  
  ABE International Business College
  Manila, Philippines
  2002-2006
  Dean’s Lister
  
  Nino Jesus House of Studies
  1998-2002
  Honor Student
  
  Palatiw Elementary School
  1992-1998
  First Honorable Mention
  
  
  
  
  
  
  
  
  PERSONAL INFORMATION:
  
  Passport #: XX3061425 valid until 2014
  SIRB #: BO157244
  SSS#: 33-9658534-6
  TIN#: 256-687-455-000
  PHILHEALTH#: 01-025108661-9
  
  FATHER: Rafael Capistrano Malaza
  MOTHER: Monina Esguerra Malaza
  
  BIRTHDAY: April 29, 1985
  HEIGHT: 5’6
  
  PERSONAL REFERENCE:
  
  Mr. Jupiter Baylon
  Owner Baylon Travel and Tours
  Cubao,Quezon City Manila Philippines/
  JS Manpower and Placement Agency
  [email removed]
  +6309082525206
  
  Mr. Jun Lingao
  Fleet Head Manager (Star Cruises, Magsaysay Maritime Corporation)
  520 T.M Kalaw St., Ermita Manila
  www.magsaysay.com.ph
  (632)5268888
  (632)526-2092
  
  
  
  I hereby certify that the above information is true and correct to the best of my knowledge and belief.
  
  
  
  
  Malaza, Maila Monica Esguerra

  maila monica from philippines 05 Aug 2009, 04:59 - Report

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