Technical Service Engineer

  • MALAK SARKIS
    (905)858-1016
    malaksarkis2001 @yahoo.ca
    68-2398 Britannia Rd - W.
    Mississauga, ON. L5M 6B6 , CANADA
    OBJECTIVE:
    Technical Service Engineer
    HIGHLIGHTS:
    1. Over 10 years experience in: Installations, Repair, Maintenance,
    Troubleshooting and other services
    2. Strong problem solving and analytical abilities
    3. Accurate and careful with a strong work ethic
    4. Proven ability to work well under pressure to achieve all sales
    5. Knowledgeable in Microsoft OS and other software
    6. Excellent communication and interpersonal skills
    RELEVANT WORK EXPERIENCE:
    Technical Support
    1. Installed, repaired, maintained equipment and replaced parts
    2. Performed diagnosis, troubleshooting and services to fix all
    Technical issues
    3. Followed proper instructions through service manuals and
    other manufacturing plants
    4. Assisted in finding innovative solutions to problems
    5. Ensured equipment installed or serviced met design and
    Safety specifications
    6. Prepared service orders, reports and other administrative Records
    as required to service manager
    Customer Service Engineer
    1. Attended field service calls including site preparations, Repair and
    preventive maintenance services , parts replacement, relocations,
    modifications ect.
    2. Provided technical servicing and marketing support such as: Exhibitions ,
    seminars , road shows and on-site demo Modifications to customer
    requests
    MALAK SARKIS 2/3
    EMPLOYMENT HISTORY: (1992 - 2007 )
    Compugen Inc, Richmond Hill
    Installation and testing control panel for HP 4345 printers
    Servicing and repairing HP 4000 - 4050 - 4200 - 4300 - 4345 black printers
    Servicing and repairing HP 2600 -3600 - 4600 - 9500 Full color printers
    Konica Minolta, Mississauga
    Installation new Konica Minolta copiers Models ( bizhub Di 3510 - 7145 -bizhub
    750)
    with options ( staple finisher - Punch kit - Z folder kit - Large capacity Cassette -
    Expanded Memory 64 ,128 ,256 ,512 - Printer Controller & HDD.)
    Compugen Inc, Richmond Hill
    Technical Service Representative (Lexmark) MFP - Models (T 630 , T 632 ,
    W820)
    & ( C912 ) Color for Installing MFP & memory card , firmware card , hard disk
    drive
    Verify printer setup to print a menu setting page & a network setup page .
    Configure for TCP/IP & Install drivers for network printing
    Also( IBM Infoprint color 1354 & hp LaserJet 9000 )
    The installation done through ORC for all Ontario sities on different sites.
    After installation I did Demonstration for staff using the printer.
    Servicing & Repairing Konika Minolta Digital Color Copiers Models ( C350 ,
    8020)
    & Digital Black Copiers Models ( 7255 , 7145 , 7155 , 7165 , 7222 , 7228 )
    4 Office automation, Mississauga
    Field Technical Support (Panasonic copiers) for servicing & Repairing Digital
    copiers
    Models ( DP - 3510 - 4510 - 6010 ) on site
    Dotco, Mississauga
    Workshop Technical Support (Xerox ) model 4512 for Installation , Servicing &
    Repairing printers
    MALAK SARKIS 3/3
    Ikon office solutions , Mississauga
    Field technical support ( Toshiba - Canon ) copiers for servicing & Repairing
    On site
    New Star Office Supplies
    Field and workshop technical support (Panasonic - Toshiba ) copiers as a
    servicing
    Manager for:
    Ordering spare parts and supplies from the suppliers .
    visiting customers for annual service contracts & solving technical problems and
    others.
    Training for sales & servicing staff for new models and modifications.
    Increasing the total income under my management by 400% By giving all
    customers best
    service with good Relations.
    EDUCATION:
    Bachelor of Electrical Power and Machinery Engineering
    Evaluated as equivalent to Canadian Bachelor by U of T.
    CERTIFICATIONS & TRAINING:
    1 Digital Copiers - Kyocera Mita Canada 2006
    2 Personal Leadership & Career Management Canada 2005
    3 Digital Copiers - Konica Minolta Canada 2005
    4 Laser Printers ( MFP ) - Lexmark Canada 2004
    5 Home Networks - Computer Technology Institute Canada 2003
    6 Digital Copiers - Panasonic Canada 2003
    7 Laser printers - Xerox Canada 2002
    8 Digital copiers - Ricoh Canada 2001
    References: Available upon request

    Anonymous 08 Apr 2007, 04:55 - Report
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