+5years experience in telecom service industry

Hi,

This is nushrat kazi, having +5 years experience in telecom services industry, as team leader and looking for better prospect, had worked with ESSAR Groups feel free to call me on +0097557607631, or mail me on [email removed].

Job Responsibility

• Implementing ITIL process. Working with Switch (Routing & BTSC ,MSC level)
• Responsible for generation of Team Utilization trackers weekly status of the Process.
• Managing & Preparing Gap Analysis Report.
• CPH Adherence & FTP Reports.
• Preparing Review Reports – MIS Reporting.
• Preparing & Maintaining Quality feedback reports.
• Handling Escalations & Incident Management
• Manage Email & Messaging Communication Professionally with clients whenever required.
• Participating in weekly Team Meeting and maintaining One – One Feedback reports
• Managing Team Performance report & Customer Satisfaction Survey Report.
• Analyzing Team gap & maintaining Team Moral support by constantly Motivating to achieve Maximum Profit for Organization in terms of Revenue & Manpower from different department.
• Meeting Personal & Team deadlines for all the projects assigned with Maximum efficiency & Accuracy.
• Attending client conference call & making MOM.
• Preparing and Maintaining Assets Reports and IT Concern Escalation Reports.
• Identify & Providing Technical training, Updation (Briefing), various Resources training.

Acheivements:

Awarded as EXTRA MILLER – Aug 07 by AVP of Essar Groups.

Awarded as STAR TEAM LEADER – OCT 07 by AVP of Essar Groups.

Client Award for Best performance by CEO of BPL MOBILE COMMUNICATION LTD

Awarded as BEST TEAM LEADER – 07-08 by CEO of ESSAR Groups.

Nushratkazi 31 Dec 2008, 10:19 - Report